Should you wish to exchange a product purchased within 14 working days after delivery has taken place, you will be required to cover the shipping costs back to Zuhause Interiors as well as the shipping costs for the new item back to the client’s address.
Unfortunately, no exchanges can be offered after 14 working days. Zuhause Interiors can only offer an exchange option and will not process any refunds for items ordered.
No exchanges are offered on promotional and / or sale items purchased.
The item/s returned to Zuhause Interiors must be unused, in the same original and undamaged packaging (where applicable) and in the same new condition it was received. Once your order has been received and inspected, an email will be sent as confirmation. Should the item still be in its original state and packaging, an exchange will be arranged as agreed to by Zuhause Interiors and the client.
Zuhause Interiors can unfortunately not accept exchanges for products that have been made to order.
The above does not apply to clients making use of our complete interior services where the contract terms and conditions will apply.
Where Hertex rugs require to be exchanged, Hertex charges a R250.00 (excluding VAT) fee per rug. The rug must also be in its original packaging and condition in which it was delivered. Hertex has a no exchange / returns policy on sale items.
Zuhause Interiors takes the utmost care when packing orders for delivery via courier. We do however not take any responsibility for damages to stock during courier transit and will not refund clients for stock damaged by the courier. You are responsible to inspect each item upon delivery. A signed POD (proof of delivery) will be deemed that the order has been received in good order. Should a client wish to pay an additional fee for courier insurance, this can be quoted on.
If items delivered are damaged, please do not accept the delivery. We advise you to take photos and send these to Zuhause Interior so we can send it to the courier company.